About JCPenney
J. C. Penney Company, Inc., also known simply as JCPenney, is an American department store chain with 864 locations in 49 U.S. states and Puerto Rico. The company was founded in 1902 and is headquartered in Plano, Texas. JCPenney sells a wide variety of merchandise, including clothing, footwear, bedding, furniture, jewelry, beauty products, and housewares. The company also operates an e-commerce website and mobile app for online shopping.
JCPenney has a long history dating back to its founding in 1902 by James Cash Penney. The company started as a dry goods store in Kemmerer, Wyoming, and quickly grew to become one of the largest department store chains in the United States. JCPenney operates both mall-based stores and freestanding stores. They offer a wide range of merchandise, including clothing, shoes, jewelry, home goods, and furniture. The company also operates a number of private and exclusive brands, such as Worthington, St. John’s Bay, and Arizona Jean Co.
JCPenney has had financial struggles in recent years, with declining sales and increased competition from e-commerce retailers. The company filed for Chapter 11 bankruptcy in May 2020 and has since emerged from bankruptcy after restructuring its debt and closing several underperforming stores. JCPenney is currently under the leadership of CEO Jill Soltau, who took over in 2018. The company is focused on restoring profitability and modernizing its operations to better compete in the current retail landscape.
JCPenney Customer Service
JCPenney offers various ways for customers to get in touch with their customer service team.
Phone: Customers can call the JCPenney customer service number at 1-800-322-1189. The customer service line is open Monday through Saturday from 8:00 AM to 11:00 PM EST, and on Sunday from 9:00 AM to 9:00 PM EST.
Email: Customers can send an email to JCPenney customer service by visiting the JCPenney website and using the “Contact Us” form.
Live Chat: Customers can also chat with a JCPenney customer service representative by visiting the JCPenney website and using the “Live Chat” feature. This service is available Monday through Saturday from 8:00 AM to 11:00 PM EST, and on Sunday from 9:00 AM to 9:00 PM EST.
Social Media: JCPenney also offers customer service through their social media accounts such as Facebook and Twitter. Customers can reach out to JCPenney customer service through direct messages on these platforms.
In-store: Customers can also visit a JCPenney store and speak with a customer service representative in person.
For specific questions or concerns, customers can also check JCPenney’s website for a FAQs section, or use the search bar to find information about their query.
JCPenney Near Me
To find JCPenney stores near you, you can visit the JCPenney website (https://www.jcpenney.com/) and use the store locator feature. Simply enter your zip code or city and state, and the website will display a list of nearby stores, along with their addresses, phone numbers, and hours of operation. You can also filter the search results by store type (mall-based or freestanding) or specific services offered (such as salon or optical center).
Alternatively, you can also use popular search engines like Google and Bing to find JCPenney stores near your location. Simply type “JCPenney near me” or “JCPenney store near me” into the search bar, and you will be presented with a map and a list of nearby stores.
Keep in mind that due to the COVID-19 pandemic, store hours and availability may be affected, so it’s a good idea to check the store’s website or call ahead before visiting.
JCPenney Credit Card
JCPenney offers a store credit card that can be used to make purchases at JCPenney stores and on the JCPenney website. The JCPenney credit card is issued by Synchrony Bank and comes in two versions: the JCPenney Credit Card and the JCPenney Mastercard.
The JCPenney Credit Card is a store-only credit card that can only be used at JCPenney stores and on the JCPenney website. It offers rewards and benefits such as exclusive discounts and promotions, special financing options, and early access to sales.
The JCPenney Mastercard is a regular credit card that can be used anywhere Mastercard is accepted. In addition to the rewards and benefits offered by the JCPenney Credit Card, the JCPenney Mastercard also offers additional benefits such as cash back rewards and Mastercard Platinum benefits.
To apply for a JCPenney credit card, you can visit the JCPenney website and complete the online application form. You can also apply in-store by visiting a JCPenney location.
As a reminder, it is important to read carefully about the terms and conditions of a credit card before applying, including fees, interest rate, and rewards program. Also, it is important to make sure you can pay on time and in full to avoid late fees and interest charges.
JCPenney Hours
JCPenney store hours can vary depending on the specific location and the day of the week. Most JCPenney stores are open seven days a week, but hours may differ for weekends and holidays.
Typically, JCPenney stores are open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.
You can check the hours of a specific JCPenney store by visiting the JCPenney website and using the store locator feature. Simply enter your zip code or city and state, and the website will display a list of nearby stores, along with their addresses, phone numbers, and hours of operation.
Alternatively, you can also call the store directly to confirm the hours of operation, or check the store’s website or social media accounts for the most up-to-date information.
JCPenney Portraits
JCPenney Portraits is a subsidiary of JCPenney that specializes in portrait photography services. They offer a wide range of photography services, including family portraits, baby and child portraits, senior portraits, and pet portraits, as well as special event photography services such as graduation and wedding photography.
JCPenney Portraits Studios are located inside JCPenney stores, and customers can book appointments for photo sessions either online or by phone. The company also offers a variety of print and digital photo products, such as prints, canvas, photo gifts, and digital images.
JCPenney Portraits offers a variety of photography packages to suit different needs and budgets, and customers can also customize their own package by selecting the number of poses, prints and digital images. They also offer a variety of backgrounds and props for customers to choose from, and employ professional photographers who are trained to capture beautiful, high-quality images.
JCPenney Portraits often offers special promotions and discounts, so it’s a good idea to check the website or ask in-store for current offers.
JCPenney Salon
JCPenney Salon is a subsidiary of JCPenney that offers hair, skin, and nail services at select JCPenney locations. The salon is operated by professional stylists and beauty experts who are trained to provide a wide range of services, including haircuts, styling, coloring, perming, and hair treatments, as well as skin and nail services such as facials, waxing, and manicures.
Customers can book appointments for salon services either online or by phone, and can choose from a variety of packages and services. JCPenney Salons also offer a range of professional hair care products, including shampoos, conditioners, styling products, and hair color.
JCPenney Salons offer a wide range of services for the whole family, including haircuts for men, women, and children, as well as hair color and styling services. Some locations also offer special services such as formal styling and hair extensions.
JCPenney Salons often offer special promotions and discounts, so it’s a good idea to check the website or ask in-store for current offers. Customers can also sign up for the JCPenney rewards program and get access to exclusive discounts and offers on salon services.
Sephora Inside JCPenney
Sephora is a beauty retail store chain that is owned by LVMH Moet Hennessy Louis Vuitton, the French multinational luxury goods conglomerate. Sephora Inside JCPenney is a partnership between JCPenney and Sephora where JCPenney has dedicated space for Sephora to open its stores inside JCPenney’s locations. These stores are smaller than regular Sephora stores and are typically located inside JCPenney stores.
Sephora Inside JCPenney offers a wide range of beauty products including makeup, skincare, hair care, fragrance, and tools. They carry a variety of high-end and prestige beauty brands, as well as Sephora’s own private label brand. Customers can also take advantage of the services offered by Sephora such as makeup application and skincare consultations, and also can enjoy the Sephora’s rewards program called “Beauty Insider”.
Sephora inside JCPenney store hours may vary by location, so it’s a good idea to check the hours of a specific store before visiting. You can check the hours of a specific Sephora inside JCPenney store by visiting the JCPenney website and using the store locator feature or by visiting Sephora website and use the store locator feature.
JCPenney Associate Kiosk
The JCPenney Associate Kiosk is an online portal for JCPenney employees to access their employment information and company benefits. The kiosk is accessible from any internet-enabled device and it can be accessed by JCPenney employees by visiting the website associatekiosk.jcpenney.com.
Employees can use the JCPenney Associate Kiosk to view their pay stubs, W-2 forms, and benefits information such as 401(k) plans, health insurance, and paid time off. They can also update their personal information, such as their address and contact information.
The JCPenney Associate Kiosk also includes a section for employee resources, where employees can find information on company policies, training materials, and job opportunities.
It is important to note that only current JCPenney employees have access to the JCPenney Associate Kiosk, and they will need to use their employee ID and password to log in. If an employee forgets his password or ID, they can contact the JCPenney HR department for assistance.
Frequently Asked Questions
JCPenney stands for J. C. Penney Company, Inc. The company was founded in 1902 by James Cash Penney, who opened his first dry goods store in Kemmerer, Wyoming. The store was originally called “The Golden Rule” and the name was later changed to J. C. Penney Company, Inc. The initials J. C. represent the first and middle name of the founder James Cash Penney.
J. C. Penney Company, Inc., also known as JCPenney, is a publicly traded company. This means that it is owned by its shareholders, who are individuals or entities who have purchased shares of the company’s stock on the stock market. The company’s stock is traded on the New York Stock Exchange (NYSE) under the ticker symbol JCP.
Shareholders have the opportunity to vote on certain matters related to the company’s operations and management, such as the election of the company’s board of directors and the approval of major corporate transactions. However, the day-to-day management and operations of the company are primarily carried out by its board of directors and executive management team.
JCPenney has gone through bankruptcy and restructuring, which affected its ownership. In 2020, JCPenney filed for Chapter 11 bankruptcy protection, and has since emerged from bankruptcy after restructuring its debt and closing several underperforming stores.
JCPenney store hours can vary depending on the specific location and the day of the week. However, most JCPenney stores typically open at 10:00 AM Monday through Saturday, and at 11:00 AM on Sundays.
You can check the hours of a specific JCPenney store by visiting the JCPenney website and using the store locator feature. Simply enter your zip code or city and state, and the website will display a list of nearby stores, along with their addresses, phone numbers, and hours of operation.
Alternatively, you can also call the store directly to confirm the hours of operation, or check the store’s website or social media accounts for the most up-to-date information.
JCPenney store hours can vary depending on the specific location and the day of the week. However, most JCPenney stores typically close at 9:00 PM Monday through Saturday, and at 7:00 PM on Sundays.
You can check the hours of a specific JCPenney store by visiting the JCPenney website and using the store locator feature. Simply enter your zip code or city and state, and the website will display a list of nearby stores, along with their addresses, phone numbers, and hours of operation.
Alternatively, you can also call the store directly to confirm the hours of operation, or check the store’s website or social media accounts for the most up-to-date information.
JCPenney store hours can vary depending on the specific location and the day of the week. However, most JCPenney stores typically close at 7:00 PM on Sundays. It is important to note that due to the COVID-19 pandemic, store hours may have been adjusted, so it is best to check the hours of a specific store before visiting.
You can check the hours of a specific JCPenney store by visiting the JCPenney website and using the store locator feature. Simply enter your zip code or city and state, and the website will display a list of nearby stores, along with their addresses, phone numbers, and hours of operation.
Alternatively, you can also call the store directly to confirm the hours of operation, or check the store’s website or social media accounts for the most up-to-date information.
JCPenney has been closing some of its stores permanently as part of a restructuring plan to improve its financial performance. In 2020, JCPenney filed for Chapter 11 bankruptcy protection, and announced that it would close a significant number of stores in an effort to strengthen its financial position.
The company has not released an official list of stores that are closing permanently, but it has announced that it will close some of its stores in malls and shopping centers, as well as some stand-alone stores. It has also been reported that JCPenney will focus on its most profitable stores and will close underperforming locations.
It’s important to note that store closing information is subject to change, and it is always best to check the JCPenney website or contact the store directly to confirm if a specific store is closing permanently.
JCPenney has a flexible return policy that allows customers to return most items within 60 days of purchase. The items must be in new and unused condition, with original tags and packaging, and accompanied by a proof of purchase, such as a receipt, invoice, or packing slip.
The following items have different return policies:
- Furniture, Mattresses, and Area Rugs: These items can be returned within 180 days of purchase, with a 25% restocking fee.
- Fine Jewelry: Fine jewelry can be returned within 60 days of purchase, with a 15% restocking fee.
- Custom Window Treatments: Custom window treatments can be returned within 30 days of purchase, with a 25% restocking fee.
- Special Orders: Special orders, such as custom jewelry or custom-made furniture, can not be returned or exchanged.
- Clearance items: Clearance items are final sale and can not be returned or exchanged.
Customers are advised to check their receipt, invoice, or packing slip for any specific return instructions or limitations that may apply to the item they purchased.
If customers wish to make a return without a receipt, JCPenney will try to locate the purchase using the customer’s name, address, and/or telephone number. If they are unable to locate the purchase, they will offer a merchandise credit based on the current selling price of the item.
Also, if customers are returning an item that was purchased online, they can use the prepaid shipping label provided in their package to return the item for free or they can visit a JCPenney store for the return process.
It’s important to keep in mind that the return policy is subject to change, and it’s always a good idea to check the JCPenney website or contact customer service for the most up-to-date information.
